Last updated: [01/11/2026]
Contact [[email protected]] with your order number to request a cancellation or report a problem. We will confirm receipt and explain the next step.
For paid reports, your cancellation rights depend on how the service is supplied and whether work has begun at your express request. Before checkout, the relevant product page and checkout will state the delivery model and any applicable effect on cancellation rights. We will not treat a blanket “no refunds” statement as replacing your statutory rights.
If a report is not supplied as described or has a problem, contact us and we will review it under applicable consumer law. Refunds, where due, will be made to the original payment method within [ACTUAL PROCESSING WINDOW].
For physical products sold by a third-party merchant through an affiliate link, that merchant handles the order, delivery, returns and refunds under its own terms. We identify affiliate links when they appear.
Before publishing: determine whether each paid product is a service, personalised digital content or a physical good, then adapt this page and checkout wording accordingly. Obtain legal review if the classification or cross-border selling position is unclear.